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Terms & Conditions 2017-10-30T12:17:51+00:00

Terms & Conditions

Navigate below to the terms & conditions for the relevant course

Summer Course Terms and Conditions

1. Definitions

1.1. The definitions for the purpose of this contract
“We” and “Us”: means Lanterna Education Ltd. the provider of the Course.
“Student”: means the student attending our Course.
“Guardian”: means the parents or Guardians of our Students.

“Course”: means the Pre or Mid-IB Summer Course that Lanterna is running in 2017.

2. The Contract

2.1. These terms and conditions constitute a legally binding agreement between Lanterna Education Ltd., our Students and the Guardians concerning the Courses that We offer.

3. Our Responsibilities

We will always provide:

3.1. The Course(s) that the Student has chosen and paid for, with the one exception stipulated in paragraph 7.4.

3.2. All the material that is needed for the completion of the course, except paper, pens, calculator and ruler.

3.3. Accommodation as part of the course fees. If  the accommodation is provided by a third party and we are not responsible for the accommodation provided in any way.

3.4. In our experience, attending our Courses, in combination with the Student’s dedication and enthusiasm, will improve the Student’s chances of satisfactory exam results. However, our Course is just one of many factors which affect a Student’s academic performance. Thus:  We make no warranties whatsoever as to the exam results of our Students.

3.5. We will treat all our Students with the courtesy and respect they deserve as young adults and operate a strict non-discrimination policy with regard to disability, race, sex, nationality, religion, age and sexual orientation.

3.6. We will deal with any grievances, whether from Students or Guardians, as soon as possible. Any complaints should be communicated to Us both through the e-mail address and telephone number as provided on the website.

3.7. We will inform the Guardian immediately if we are required to take disciplinary action against a Student.

4.RESPONSIBILITIES OF THE GUARDIAN AND THE STUDENT

4.1. The Guardian or Student will pay the Course fees in full and on time.

4.2.In order to realize the full value of a Course, the Student should attend the Course with the required dedication and enthusiasm. This includes, but is not limited to:

4.2.1. Completing all academic work required by the Course.

4.2.2. Students will behave in a responsible and legal manner. This includes, but is not limited to:

  • Attending all classes during the Course for which they have enrolled;
  • Not possessing or consuming alcohol or any illegal substance for the duration of the Course, on or off the Course Location;
  • Treating others, including Our staff, Our teachers and other students, with respect and courtesy;
  • Complying with day-to-day rules and instructions of our staff.

4.3. If a Student fails to comply with clause 4.2.1 or 4.2.2 above, we reserve the right to suspend Students from teaching for a limited time or expel the student from the courses completely at our exclusive discretion.

4.4. We are not responsible for insuring the Student. The Guardian is advised to ensure that Students are adequately insured. Travel Insurance is available from our third party supplier at a supplement.

4.5. The Guardian consents to:

4.5.1. The Student leaving the Course Location alone or with other Students outside of teaching time and that they do so entirely at their own risk and responsibility;

4.5.2. The Student receiving medical treatment if required and recommended by a qualified medical practitioner. The cost will be fully paid by the Guardian or by the student’s insurance provider if the student has insurance.

4.6. The Guardian must notify us at registration if the Student has any special medical and dietary needs.

4.7. Students with disabilities or specific learning needs should inform Us when booking a course and We will make any reasonable adjustments necessary.

5. PROCESSING AND STORAGE OF DATA PROVIDED BY THE STUDENT

5.1. We will not use details of the Student or Guardian provided to us for any other purpose than is required to give effect to these Terms & Conditions and will handle all information stored about you according to the stipulations of the Data Protection Act 1998.

5.2. We reserve the right to contact the Student after the end of the course for the purpose of marketing similar products and services produced by Lanterna Education Ltd. The Student always has the right to opt out of receiving such marketing by sending an email to info@lanternaeducation.com.

6. RIGHT TO CANCEL

6.1. The Student can, in accordance with UK law, cancel the booking of these courses within 14 days of entering into this agreement. In such a case, the Student must take all reasonable measures to ensure that the intention to cancel is communicated to Us.

6.2.The right to cancel within 14 days does not apply once the courses have started.

6.3. The right to cancellation after 14 days of entering into this agreement is governed in full by this contract between the parties and is stipulated in section 7 below.

6.4. If the Student chooses to activate his or her right to cancel, We shall, within 30 days, repay any fee paid by the Student to Us.

6.5. Fees refundable after the 14 day right to cancel window has passed

Time before the start of the first course period
when making your cancellation
Refundable Course FeeNon-Refundable Course Fee
More than 5 months75%25%
More than 3 months, less than 5 months50%50%
More than 1 month, less than 3 months25%75%
Less than 1 month before start0%100%

6.6. In all instances, accommodation fees are non-refundable

7. PAYMENT, CANCELLATION, REFUNDS AND TERMINATION

7.1. The payable fee will be specified in an email sent to the email address provided by the Student or Guardian in the registration process. The Student or Guardian is responsible for providing a correct and functioning email address, and for checking this continuously up to the start of the courses in order to ensure that important information is received.

7.2. The Course fees must be paid according to the payment method chosen as the Student registers for the course.

7.3. Payment must be made on time, in full, and without any deduction, set off or counterclaim.

7.4. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Profina, which will incur a surcharge of 20% of the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

7.5. Regardless of what is stated elsewhere in these terms & conditions, we reserve the right to cancel a course in the unusual case of having 3 or less registered participants. In the case of a cancellation, we will notify the student no later than 21 days prior to the courses.

7.6. If we receive neither a payment nor a cancellation, we will charge the full Course fee and interest as stipulated under clause 7.4 above.

7.7. Regardless of whether or not the Student attends the courses, the course fee is payable in full unless a cancellation has been made in accordance with the policy stipulated under paragraph 6.5. This includes payment of such arrears that are scheduled to be paid after the courses.

7.8. If the Student should become ill before the start of the courses, We refer the Student to contact their personal insurance company.

7.8.1 We accept no responsibility for refunds in case of illness.

7.9. If you do need a visa to enter the country of study, you should complete the relevant visitor visa application form according to Embassy advice.

7.9.1. We are happy to provide a letter in support of your visa application – however, prior to us providing such a letter, your total course fees must be paid in full. Please contact us if you require a letter in support of your visa application.

Please note that many Embassies take a long time to process a visa application – it is best to contact them as soon as possible to find out about the procedures and make your application.

7.9.2.If a visa is refused we will refund the full fees minus an administration charge, provided that the visa application was made at least 1 month prior to the start of the courses. Proof of application date and refusal is required before fees are refunded.

7.9.3. If the Student requires a visa to enter the country, it is entirely the Student’s responsibility to apply for the visa. If the Student is rejected a visa, the student may cancel the courses in accordance with the conditions set out in paragraph 6.5. above. In all instances, accommodation fees are non-refundable and an administration fee will be charged.

7.10.. If a Student fails to conform to these Terms & Conditions or otherwise engages in any activity or behaviour that in our judgement undermines, or is likely to undermine, the safe and effective running of the Course or that of other courses simultaneously held by Us, we will at our exclusive discretion ask the Student to withdraw from the Course.

7.10.1. In that event: the Guardian will be immediately informed;

7.10.2. The Guardian must arrange and pay for the Student to return home;

7.10.3. no refunds of any part of the fee will be given, alternatively, if the Course fee has not yet been paid, the full course fee and interest according to clause 7.3. above will be charged.

8.LIABILITY

8.1. The Guardian and/or Student shall indemnify Us for any:

8.1.1 damage caused by the Student to Our property or property under Our responsibility;

8.1.2 injury caused to Our staff, other Students or any third party, and loss caused by non-compliance with these Terms & Conditions or any other rules reasonably imposed by us to the fullest extent permitted by law.

8.2. The Guardian is liable for any other damage, injury or loss caused by the Student during the Course. In case of liability being imposed by a court of law, our liability shall, as far as permitted by law, be limited to the full value of the Course fees.

9. MISCELLANEOUS

9.1. These Terms & Conditions constitute the entire agreement between us, the Guardian and the Student and supersedes any other agreement or understanding between the parties relating to the subject matter of these Terms & Conditions.

9.2. We may rearrange the order in which you have selected your courses to be able to better place you in a group suiting your requirements.

9.3. We may bring in photographers to document the courses with photos and videos that may be used in marketing material by us (such as on our website and in our brochures). Such material will always be displayed in an appropriate way and will never be sold to or used by a third party. If the student or the Guardian does not wish to accept this individual clause of the Terms and Conditions, he or she may hinder this clause from entering into effect by emailing info@lanternaeducation.com no later than July 1st, 2017.

9.4. Should the Student be a minor, the consent of the Student’s Guardian is required for this agreement. The Guardian is in that case responsible for the Student’s compliance with the rules and agreements imposed by these Terms and Conditions This contract may only be enforced by Lanterna Education Ltd, the Student and/or the Student’s legal Guardian should the Student be a minor.

9.5. This contract should not be read as conferring a benefit upon any other party, and the enforceability is thus limited by the Contracts (Right of Third Parties) Act 1999.

9.6. These Terms & Conditions shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in accordance with this agreement.

Winter Course Terms and Conditions

1. Definitions

1.1. The definitions for the purpose of this contract

“We” and “Us”: means Lanterna Education Ltd. the provider of the Course.

“Student”: means the student attending our Course.

“Guardian”: means the parents or Guardians of our Students.

“Course”: means the Winter Courses that Lanterna is running in 2017.

2. The Contract

2.1. These terms and conditions constitute a legally binding agreement between Lanterna Education Ltd., our Students and the Guardians concerning the Courses that We offer.

3. Our Responsibilities

We will always provide:

3.1. The Course(s) that the Student has chosen and paid for, with the one exception stipulated in paragraph 7.4.

3.2. All the material that is needed for the completion of the course, except paper, pens, calculator and ruler.

3.3. At the Student’s request, accommodation can be provided at an additional fee.

3.3.1 In this case, accommodation will be provided by a third party and We are not responsible for the accommodation provided in any way.

3.4. In our experience, attending our Courses, in combination with the Student’s dedication and enthusiasm, will improve the Student’s chances of satisfactory exam results. However, our Course is just one of many factors which affect a Student’s academic performance. Thus: We make no warranties whatsoever as to the exam results of our Students.

3.5. We will treat all our Students with the courtesy and respect they deserve as young adults and operate a strict non-discrimination policy with regard to disability, race, sex, nationality, religion, age and sexual orientation.

3.6. We will deal with any grievances, whether from Students or Guardians, as soon as possible. Any complaints should be communicated to Us both through the e-mail address and telephone number as provided on the website.

3.7. We will inform the Guardian immediately if we are required to take disciplinary action against a Student.

4.RESPONSIBILITIES OF THE GUARDIAN AND THE STUDENT

4.1. The Guardian or Student will pay the Course fees in full and on time.

4.2.In order to realize the full value of a Course, the Student should attend the Course with the required dedication and enthusiasm. This includes, but is not limited to:

4.2.1. Completing all academic work required by the Course.

4.2.2. Students will behave in a responsible and legal manner. This includes, but is not limited to:

  • Attending all classes during the Course for which they have enrolled;
  • Not possessing or consuming alcohol or any illegal substance for the duration of the Course, on or off the Course Location;
  • Treating others, including Our staff, Our teachers and other students, with respect and courtesy;
  • Complying with day-to-day rules and instructions of our staff.

4.3. If a Student fails to comply with clause 4.2.1 or 4.2.2 above, we reserve the right to suspend Students from teaching for a limited time or expel the student from the courses completely at our exclusive discretion.

4.4. We are not responsible for insuring the Student. The Guardian is advised to ensure that Students are adequately insured.

4.5. The Guardian consents to:

4.5.1. The Student leaving the Course Location alone or with other Students outside of teaching time and that they do so entirely at their own risk and responsibility;

4.5.2. The Student receiving medical treatment if required and recommended by a qualified medical practitioner. The cost will be fully paid by the Guardian or by the student’s insurance provider if the student has insurance.

4.6. The Guardian must notify us at registration if the Student has any special medical and dietary needs. We will use our reasonable efforts to ensure that reasonable requests are accommodated.

4.7. Students with disabilities or specific learning needs should inform Us when booking a course  and We will make any reasonable adjustments necessary.

5. PROCESSING AND STORAGE OF DATA PROVIDED BY THE STUDENT

5.1. We will not use details of the Student or Guardian provided to us for any other purpose than is required to give effect to these Terms & Conditions and will handle all information stored about you according to the stipulations of the Data Protection Act 1998.

5.2. We reserve the right to contact the Student after the end of the course for the purpose of marketing similar products and services produced by Lanterna Education Ltd. The Student always has the right to opt out of receiving such marketing by sending an email to info@lanternaeducation.com.

6. RIGHT TO CANCEL

6.1. The Student can, in accordance with UK law, cancel the booking of these courses within 14 days of entering into this agreement. In such a case, the Student must take all reasonable measures to ensure that the intention to cancel is communicated to Us.

6.2.The right to cancel within 14 days does not apply once the courses have started.

6.3. The right to cancellation after 14 days of entering into this agreement is governed in full by this contract between the parties and is stipulated in section 7 below.

6.4. If the Student chooses to activate his or her right to cancel, We shall, within 30 days, repay any fee paid by the Student to Us.

6.5. Fees refundable after the 14 day right to cancel window has passed

Time before the start of the first course period
when making your cancellation
Refundable Course FeeNon-Refundable Course Fee
More than 5 months75%25%
More than 3 months, less than 5 months50%50%
More than 1 month, less than 3 months25%75%
Less than 1 month before start0%100%

6.6. In all instances, accommodation fees are non-refundable

7. PAYMENT, CANCELLATION, REFUNDS AND TERMINATION

7.1. The payable fee will be specified in an email sent to the email address provided by the Student or Guardian in the registration process. The Student or Guardian is responsible for providing a correct and functioning email address, and for checking this continuously up to the start of the courses in order to ensure that important information is received.

7.2. The Course fees must be paid according to the payment method chosen as the Student registers for the course.

7.3. Payment must be made on time, in full, and without any deduction, set off or counterclaim.

7.4. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Profina, which will incur a surcharge of 20% of the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

7.5. Regardless of what is stated elsewhere in these terms & conditions, we reserve the right to cancel a course in the unusual case of having 3 or less registered participants. In the case of a cancellation, we will notify the student no later than 21 days prior to the courses.

7.6. If we receive neither a payment nor a cancellation, we will charge the full Course fee and interest as stipulated under clause 7.3 above.

7.7. Regardless of whether or not the Student attends the courses, the course fee is payable in full unless a cancellation has been made in accordance with the policy stipulated under paragraph 6.5. This includes payment of such arrears that are scheduled to be paid after the courses.

7.8. If the Student should become ill before the start of the courses, We refer the Student to contact their personal insurance company.

7.8.1 We accept no responsibility for refunds in case of illness.

7.9. If you do need a visa to enter the country of study, you should complete the relevant visitor visa application form according to Embassy advice.

7.9.1. We are happy to provide a letter in support of your visa application – however, prior to us providing such a letter, your total course fees must be paid in full. Please contact us if you require a letter in support of your visa application.

Please note that many Embassies take a long time to process a visa application – it is best to contact them as soon as possible to find out about the procedures and make your application.

7.9.2.If a visa is refused we will refund the full fees minus an administration charge, provided that the visa application was made at least 1 month prior to the start of the courses. Proof of application date and refusal is required before fees are refunded.

7.9.3. If the Student requires a visa to enter the country, it is entirely the Student’s responsibility to apply for the visa. If the Student is rejected a visa, the student may cancel the courses in accordance with the conditions set out in paragraph 6.5. above. In all instances, accommodation fees are non-refundable and an administration fee will be charged.

7.10. If a Student fails to conform to these Terms & Conditions or otherwise engages in any activity or behaviour that in our judgement undermines, or is likely to undermine, the safe and effective running of the Course or that of other courses simultaneously held by Us, we will at our exclusive discretion ask the Student to withdraw from the Course.

7.10.1. In that event: the Guardian will be immediately informed;

7.10.2. The Guardian must arrange and pay for the Student to return home;

7.10.3. no refunds of any part of the fee will be given, alternatively, if the Course fee has not yet been paid, the full course fee and interest according to clause 7.3. above will be charged.

8.LIABILITY

8.1. The Guardian and/or Student shall indemnify Us for any:

8.1.1 damage caused by the Student to Our property or property under Our responsibility;

8.1.2 injury caused to Our staff, other Students or any third party, and loss caused by non-compliance with these Terms & Conditions or any other rules reasonably imposed by us to the fullest extent permitted by law.

8.2. The Guardian is liable for any other damage, injury or loss caused by the Student during the Course. In case of liability being imposed by a court of law, our liability shall, as far as permitted by law, be limited to the full value of the Course fees.

9. MISCELLANEOUS

9.1. These Terms & Conditions constitute the entire agreement between us, the Guardian and the Student and supersedes any other agreement or understanding between the parties relating to the subject matter of these Terms & Conditions.

9.2. We may rearrange the order in which you have selected your courses to be able to better place you in a group suiting your requirements.

9.3. We may bring in photographers to document the courses with photos and videos that may be used in marketing material by us (such as on our website and in our brochures). Such material will always be displayed in an appropriate way and will never be sold to or used by a third party. If the student or the Guardian does not wish to accept this individual clause of the Terms and Conditions, he or she may hinder this clause from entering into effect by emailing info@lanternaeducation.com no later than January 1st, 2017.

9.4. Should the Student be a minor, the consent of the Student’s Guardian is required for this agreement. The Guardian is in that case responsible for the Student’s compliance with the rules and agreements imposed by these Terms and Conditions This contract may only be enforced by Lanterna Education Ltd, the Student and/or the Student’s legal Guardian should the Student be a minor.

9.5. This contract should not be read as conferring a benefit upon any other party, and the enforceability is thus limited by the Contracts (Right of Third Parties) Act 1999.

9.6. These Terms & Conditions shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in accordance with this agreement.

Spring Course Terms and Conditions

1. Definitions

1.1. The definitions for the purpose of this contract

“We” and “Us”: means Lanterna Education Ltd. the provider of the Course.

“Student”: means the student attending our Course.

“Guardian”: means the parents or Guardians of our Students.

“Course”: means the Spring Courses that Lanterna is running in 2017.

2. The Contract

2.1. These terms and conditions constitute a legally binding agreement between Lanterna Education Ltd., our Students and the Guardians concerning the Courses that We offer.

3. Our Responsibilities

We will always provide:

3.1. The Course(s) that the Student has chosen and paid for, with the one exception stipulated in paragraph 7.4.

3.2. All the material that is needed for the completion of the course, except paper, pens, calculator and ruler.

3.3. At the Student’s request, accommodation can be provided at an additional fee.

3.3.1 In this case, accommodation will be provided by a third party and We are not responsible for the accommodation provided in any way.

3.4. In our experience, attending our Courses, in combination with the Student’s dedication and enthusiasm, will improve the Student’s chances of satisfactory exam results. However, our Course is just one of many factors which affect a Student’s academic performance. Thus: We make no warranties whatsoever as to the exam results of our Students.

3.5. We will treat all our Students with the courtesy and respect they deserve as young adults and operate a strict non-discrimination policy with regard to disability, race, sex, nationality, religion, age and sexual orientation.

3.6. We will deal with any grievances, whether from Students or Guardians, as soon as possible. Any complaints should be communicated to Us both through the e-mail address and telephone number as provided on the website.

3.7. We will inform the Guardian immediately if we are required to take disciplinary action against a Student.

4.RESPONSIBILITIES OF THE GUARDIAN AND THE STUDENT

4.1. The Guardian or Student will pay the Course fees in full and on time.

4.2.In order to realize the full value of a Course, the Student should attend the Course with the required dedication and enthusiasm. This includes, but is not limited to:

4.2.1. Completing all academic work required by the Course.

4.2.2. Students will behave in a responsible and legal manner. This includes, but is not limited to:

  • Attending all classes during the Course for which they have enrolled;
  • Not possessing or consuming alcohol or any illegal substance for the duration of the Course, on or off the Course Location;
  • Treating others, including Our staff, Our teachers and other students, with respect and courtesy;
  • Complying with day-to-day rules and instructions of our staff.

4.3. If a Student fails to comply with clause 4.2.1 or 4.2.2 above, we reserve the right to suspend Students from teaching for a limited time or expel the student from the courses completely at our exclusive discretion.

4.4. We are not responsible for insuring the Student. The Guardian is advised to ensure that Students are adequately insured.

4.5. The Guardian consents to:

4.5.1. The Student leaving the Course Location alone or with other Students outside of teaching time and that they do so entirely at their own risk and responsibility;

4.5.2. The Student receiving medical treatment if required and recommended by a qualified medical practitioner. The cost will be fully paid by the Guardian or by the student’s insurance provider if the student has insurance.

4.6. The Guardian must notify us at registration if the Student has any special medical and dietary needs. We will use our reasonable efforts to ensure that reasonable requests are accommodated.

4.7. Students with disabilities or specific learning needs should inform Us when booking a course  and We will make any reasonable adjustments necessary.

5. PROCESSING AND STORAGE OF DATA PROVIDED BY THE STUDENT

5.1. We will not use details of the Student or Guardian provided to us for any other purpose than is required to give effect to these Terms & Conditions and will handle all information stored about you according to the stipulations of the Data Protection Act 1998.

5.2. We reserve the right to contact the Student after the end of the course for the purpose of marketing similar products and services produced by Lanterna Education Ltd. The Student always has the right to opt out of receiving such marketing by sending an email to info@lanternaeducation.com.

6. RIGHT TO CANCEL

6.1. The Student can, in accordance with UK law, cancel the booking of these courses within 14 days of entering into this agreement. In such a case, the Student must take all reasonable measures to ensure that the intention to cancel is communicated to Us.

6.2.The right to cancel within 14 days does not apply once the courses have started.

6.3. The right to cancellation after 14 days of entering into this agreement is governed in full by this contract between the parties and is stipulated in section 7 below.

6.4. If the Student chooses to activate his or her right to cancel, We shall, within 30 days, repay any fee paid by the Student to Us.

6.5. Fees refundable after the 14 day right to cancel window has passed

Time before the start of the first course period
when making your cancellation
Refundable Course FeeNon-Refundable Course Fee
More than 5 months75%25%
More than 3 months, less than 5 months50%50%
More than 1 month, less than 3 months25%75%
Less than 1 month before start0%100%

6.6. In all instances, accommodation fees are non-refundable

7. PAYMENT, CANCELLATION, REFUNDS AND TERMINATION

7.1. The payable fee will be specified in an email sent to the email address provided by the Student or Guardian in the registration process. The Student or Guardian is responsible for providing a correct and functioning email address, and for checking this continuously up to the start of the courses in order to ensure that important information is received.

7.2. The Course fees must be paid according to the payment method chosen as the Student registers for the course.

7.3. Payment must be made on time, in full, and without any deduction, set off or counterclaim.

7.4. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Profina, which will incur a surcharge of 20% of the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

7.5. Regardless of what is stated elsewhere in these terms & conditions, we reserve the right to cancel a course in the unusual case of having 3 or less registered participants. In the case of a cancellation, we will notify the student no later than 21 days prior to the courses.

7.6. If we receive neither a payment nor a cancellation, we will charge the full Course fee and interest as stipulated under clause 7.3 above.

7.7. Regardless of whether or not the Student attends the courses, the course fee is payable in full unless a cancellation has been made in accordance with the policy stipulated under paragraph 6.5. This includes payment of such arrears that are scheduled to be paid after the courses.

7.8. If the Student should become ill before the start of the courses, We refer the Student to contact their personal insurance company.

7.8.1 We accept no responsibility for refunds in case of illness.

7.9. If you do need a visa to enter the country of study, you should complete the relevant visitor visa application form according to Embassy advice.

7.9.1. We are happy to provide a letter in support of your visa application – however, prior to us providing such a letter, your total course fees must be paid in full. Please contact us if you require a letter in support of your visa application.

Please note that many Embassies take a long time to process a visa application – it is best to contact them as soon as possible to find out about the procedures and make your application.

7.9.2.If a visa is refused we will refund the full fees minus an administration charge, provided that the visa application was made at least 1 month prior to the start of the courses. Proof of application date and refusal is required before fees are refunded.

7.9.3. If the Student requires a visa to enter the country, it is entirely the Student’s responsibility to apply for the visa. If the Student is rejected a visa, the student may cancel the courses in accordance with the conditions set out in paragraph 6.5. above. In all instances, accommodation fees are non-refundable and an administration fee will be charged.

7.10. If a Student fails to conform to these Terms & Conditions or otherwise engages in any activity or behaviour that in our judgement undermines, or is likely to undermine, the safe and effective running of the Course or that of other courses simultaneously held by Us, we will at our exclusive discretion ask the Student to withdraw from the Course.

7.10.1. In that event: the Guardian will be immediately informed;

7.10.2. The Guardian must arrange and pay for the Student to return home;

7.10.3. no refunds of any part of the fee will be given, alternatively, if the Course fee has not yet been paid, the full course fee and interest according to clause 7.3. above will be charged.

8.LIABILITY

8.1. The Guardian and/or Student shall indemnify Us for any:

8.1.1 damage caused by the Student to Our property or property under Our responsibility;

8.1.2 injury caused to Our staff, other Students or any third party, and loss caused by non-compliance with these Terms & Conditions or any other rules reasonably imposed by us to the fullest extent permitted by law.

8.2. The Guardian is liable for any other damage, injury or loss caused by the Student during the Course. In case of liability being imposed by a court of law, our liability shall, as far as permitted by law, be limited to the full value of the Course fees.

9. MISCELLANEOUS

9.1. These Terms & Conditions constitute the entire agreement between us, the Guardian and the Student and supersedes any other agreement or understanding between the parties relating to the subject matter of these Terms & Conditions.

9.2. We may rearrange the order in which you have selected your courses to be able to better place you in a group suiting your requirements.

9.3. We may bring in photographers to document the courses with photos and videos that may be used in marketing material by us (such as on our website and in our brochures). Such material will always be displayed in an appropriate way and will never be sold to or used by a third party. If the student or the Guardian does not wish to accept this individual clause of the Terms and Conditions, he or she may hinder this clause from entering into effect by emailing info@lanternaeducation.com no later than March 1st, 2017.

9.4. Should the Student be a minor, the consent of the Student’s Guardian is required for this agreement. The Guardian is in that case responsible for the Student’s compliance with the rules and agreements imposed by these Terms and Conditions This contract may only be enforced by Lanterna Education Ltd, the Student and/or the Student’s legal Guardian should the Student be a minor.

9.5. This contract should not be read as conferring a benefit upon any other party, and the enforceability is thus limited by the Contracts (Right of Third Parties) Act 1999.

9.6. These Terms & Conditions shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in accordance with this agreement.

1. Definitions

1.1. Definitions for the purposes of the contract

“Booking”: means the paid-for request by the Client for a certain number of teaching hours.

“Tutor”: means the individual whose services are supplied by Lanterna Education Ltd to the client.

“Client”: means the individual to whom the tutor supplies the services

“Company”: means Lanterna Education Ltd, the provider of the teaching services

2. The contract

2.1. These terms and conditions constitute the contract between the Company and the Client for the supply of services in the organisation of online private tuition or online academic guidance.

2.2. The Tutor is an employee of the Company and the client may not enter into any personal agreement directly with the Tutor for the provision of any form of tuition or academic guidance.

2.2.1. Should the Client enter into a personal agreement with the Tutor the Company reserves the right to charge a fee of £3 000 from the Client for providing the initial contact.

3. The tutor

3.1. The Tutor is a person who has been trained by the Company in tutoring International Baccalaureate Diploma Programme students.

3.2. The Tutor has completed the International Baccalaureate Diploma Programme and has been accepted onto the Company’s active tutor pool after having gone through the standard recruitment process.

3.3. The Company reserves the right to appoint an appropriate tutor based on the Client’s request.

3.4. The Company reserves the right to change Tutors between sessions if this should prove necessary.

4. Organisation and procedure

4.1. Once the Client has placed a Booking with the Company, the Company has 5 working days to establish a connection between the Tutor and the Client

4.1.1. For the purposes of this contract, working days are Monday-Friday and excludes bank holidays.

4.2. The teaching will take the form of online (via Skype or similar service) interaction between the Client and the Tutor.

4.3. It is up to the Client and the Tutor to agree on the organization of the teaching. The Tutor will report back to the Company the number of hours taught. If the Client cancels a lesson with less than 12 hours’ notice or does not show up to a planned lesson the hours will be counted towards the number of hours taught.

4.3.1 The Tutor will inform the Company if they have not had a reply from the Client after 5 working days. Attempts to regain connection will be made by the Company. Should the Company not receive a reply from the Client after 5 working days, the Client will not be eligible for a refund.

4.4. The Tutor will record teaching time based on the nearest 15 minutes rounding up.

4.5. In the unlikely event of a Tutor not contacting the Client it is the Clients responsibility to inform the Company so this can be investigated.

4.5.1. The Company will endeavour to reconnect the Client with the Tutor, if after 3 working days this has not been possible a replacement tutor will be sought.

5. Fees and cancellation

5.1. The current hourly fee is £53-£60 GBP including VAT. Tuition is structured in packages which each have different prices.

5.2. The minimum number of hours bookable is five (5).

5.3. A Booking for Online Private Tuition is only valid if it has been paid in full.

5.4. If no contact has been initiated by a Tutor with the client within two (2) weeks of the Booking being placed the contract will be canceled and the Client will receive a full refund of the sum paid.

5.5. No refund will be given if the number of hours booked is less than the actual numbers of hours of teaching required.

5.6. The Client retains the right to cancel any Booking within 14 days of the Booking being made, provided that no tutor has been assigned by the Company. In this case, a full refund will be given.

5.7. Bookings canceled by the Client after 14 days of the Booking being made, are non-refundable.

5.8. The Company reserves the right to cancel a Booking before or after the provision of the service has started. In this event, the Client will be refunded such proportions of the initial sum paid corresponding to the part of the service that has been canceled.

6. Satisfaction guarantee

6.1.The minimum number of hours booked for the satisfaction guarantee to operate is 10.

6.2.The Company operates a 100% satisfaction guarantee with regard to the services provided by its Tutors. If the Client is in any way unhappy with the services provided the Company will investigate.

6.2.1. In the first instance, the Company reserves the right to appoint a different Tutor if the services of the initially appointed Tutor are deemed unsatisfactory by the Client.

6.2.2 If the Client remains dissatisfied with a different Tutor appointed by the Company, a full refund will be issued.

6.3. The Client must notify the Company immediately if they are not entirely pleased with the services provided. Failure to do so will render the Satisfaction Guarantee invalid.

6.4. If the number of teaching hours exceeds 5 without the Client having expressed dissatisfaction with the services provided the Client shall be deemed as satisfied with the service.

6.4.1. If the Client notices a change in the service provided after 5 hours of teaching that makes the Client dissatisfied, the Client shall notify the Company immediately. If the Company is unable to make such amends as renders the service satisfactory again the Client shall receive a refund of the remaining hours booked.

7. Liability

7.1. Whilst every effort is made by the Company to give satisfaction to the Client by ensuring reasonable standards of skills, integrity, and reliability from Tutors and further to provide them in accordance with the Client’s booking details, the Company is not liable for any loss, expense, damage or delay arising from any failure to provide any Tutor for all or part of the period of booking or from the negligence, dishonesty, misconduct or accidental damage to property during the assignment or lack of skill of the Tutor.

8. Law

8.1. These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the courts of England.